Help & Information

Estimated Delivery Times *

Order Placed Order Ships Order Delivered Most in-stock non personalized orders are ready to ship in 1 business day. Depending on the shipping method selected, your order should arrive in 1-7 business days.

U.S.A. Ground Deliveries: Delivered within 8 Business Days

For your convenience, AllHeart.com ships via FedEx SmartPost Ground delivery service. This service utilizes both FedEx and the US Postal Service for handling, and in most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked here or at www.fedex.com/Tracking. All PO BOX addresses are sent via FedEx SmartPost. Most orders shipped via this service will be delivered within 8 business days (Business Days are M-F excluding Holidays) from date of order.

U.S.A. FedEx Premium Ground Deliveries: Delivered within 6 Business Days

FedEx Premium Ground utilizes the FedEx ground delivery network from door to door. This service will deliver your package to you faster than any other ground service. Most orders shipped via this service will be delivered within 6 business days (Business Days are M-F excluding Holidays) from date of order. Tracking information can be found at www.fedex.com/Tracking.

U.S.A. 2-Day Air Deliveries: Delivered within 3 Business Days

Orders shipped via this service will be delivered on the 3rd business day (Business Days are M-F excluding Holidays) after date of order. * *Exceptions to 2 Day Air shipping method     2-Day Air shipping is not available when shipping to a P.O. Box address, Alaska or Hawaii

International Deliveries: Delivered within 7-14 Business Days

Most orders will be delivered within 7-14 days business days (Business Days are M-F excluding Holidays) from date of order--depending on destination

Exceptions

Some exceptions are: 2-Day Air shipping is not available when shipping to a P.O. Box address Allow 2 additional days for personalization Engraved name tags may take an additional 10 days Some large patient monitoring equipment may take an additional week Items temporarily backordered because of increased demand will be shipped as soon as they become available. You will be notified within 24 hours if there is any delay to your order. Alaska, Hawaii, APOs, and FPOs: Ground shipments are delivered via USPS. Premium Ground Service is NOT available. 2-day Delivery is NOT available to Alaska, Hawaii, APOs, and FPOs

* This schedule is an estimate and not a guarantee. We ship from St. Louis, MO.

EXCHANGES
Please follow the instructions on the back of your order summary and enclose it with the items you want to exchange. All items exchanged must be in their original condition with the original packaging, instruction manuals, warranties and tags and must be returned within 30 days of receipt. If the item was ordered as a set it must be returned as a set. Laundered garments and footwear showing visible wear are not exchangeable, unless they are defective. Embroidered garments and engraved equipment are not exchangeable, unless we have made an error in embroidering your garment or engraving your equipment. All shipping/processing charges on exchanged packages must be prepaid.  We will, however, send back your exchange item with no additional shipping/processing charge. Please allow 14 business days for us to receive and process your exchange.
We suggest you return the package using a courier who will provide proof of delivery. And remember; please do not use the product box as a shipping container.

RETURNS
Please follow the instructions on the back of your order summary and enclose it with the items you want to return. All items returned must be in their original condition with the original packaging, instruction manuals, warranties and tags and must be returned within 30 days of receipt. If the item was ordered as a set it must be returned as a set. Laundered garments and footwear showing visible wear are not returnable, unless they are defective. Embroidered garments and engraved equipment are not returnable, unless we have made an error in embroidering your garment or engraving your equipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. Please allow 14 business days for us to receive and process your return.
We suggest you return the package using a courier who will provide proof of delivery. And remember; please do not use the product box as a shipping container.Please note exceptions to the return policy:

• Hosiery: Due to health codes support and fashion hosiery may not be returned or exchanged except in the case of a manufacturer’s defect.
• Books & Software: Opened software, electronic books, and books with software included that have been opened, may not be returned or exchanged except in the case of a manufacturer’s defect.

AllHeart.com partners with reputable manufacturers who stand by their products. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think a product you've purchased from AllHeart.com has a manufacturing defect, please contact us at customerserviceallheart.com

For repair, maintenance, and warranty service, please contact the manufacturer. For a partial list of Manufacturer Warranty Service Centers, click here.