Company Information

1. How can I contact allheartchefs.com?

Contact Us:

Phone: 800-372-2201
Monday-Friday: 9am-9pm ET
Saturday: 9am-5pm ET

Fax: 323-352-9991

E-mail: customerservice@allheart.com

allheartchefs
4600 Railhead Road- Door 55
Fort Worth, TX 76106

Ordering

1. How do I place an order?

Ordering on allheartchefs.com is simple, easy, and secure. Simply select the color, size, personalization options (if applicable), and the quantity then click the "Add to Cart" button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on the "View Cart" or "Checkout" icon at the top-right of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

2. Can I order by fax or mail?

Our secure online ordering process is the preferred and most expedient method of ordering from allheartchefs. However, we understand that there may be times when you would prefer to order by fax or regular post mail. To order by fax or post, click here to download and print our Fax/Mail Order Form. When you have completed the order form, mail or fax it to:

allheartchefs
4600 Railhead Road- Door 55
Fort Worth, TX 76106

Fax: 323-352-9991

We will begin processing the order as soon as it is received. Please include an e-mail address to receive an order confirmation and tracking information on your shipment.

3. How do I track my order?

With the exception of special order items, all customers will receive a shipping confirmation e-mail that includes a tracking or delivery confirmation number. To track an order after it has been shipped, click on the "Order Status" icon at the top right-hand corner of the navigation bar. Then enter your order number and e-mail address or billing zip code.

You can also track your order via Fed Ex tracking number at http://www.fedex.com/Tracking. SmartPost is delivered by the United States Postal Service (USPS). USPS does not provide order tracking, only delivery confirmations.

4. What forms of payment does allheartchefs.com accept?

allheartchefs accepts credit or debit card payment by Discover, Visa, MasterCard, and American Express for online orders. When ordering by mail or fax, we accept payment by the aforementioned credit cards as well as by check or money order.

If you are purchasing with a debit card, it is standard procedure to request a pre-authorization from your bank before your order is processed. The pre-authorization will confirm that your bank account has sufficient funds available to cover your order purchase. The funds are not actually removed from your account until we ship the order to you. You may see both the pre-authorization and the charge on your account, but this is not a duplicate charge. The pre-authorization will be removed within a few days, depending on your bank. At that time, you will have only been charged for the item(s) that have been shipped.

allheartchefs.com will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.

5. Does allheartchefs.com charge sales tax?

Sales tax will only be charged if you are shipping to a state where there is an allheartchefs location or other presence.

For shipments into Canada, allheart collects the VAT and duties based on your order, so you know the charges before you buy and avoid any additional import charges being collected on delivery.

6. How do I use a promo or coupon code?

In the "Other Information" section at the bottom of the Checkout page, enter your offer code in the "Promo Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.

7. How do I use a gift certificate code?

In the "Other Information" section at the bottom of the Checkout page, enter your code in the "Gift Certificate Code" box and click "Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.

8. What if an item is not in stock?

On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item when you hit the Add to Cart button. You will see a note that tells you the item is currently unavailable and the expected delivery date. You may add the item to your cart or look for an alternate item. In addition, if you order an item that is currently out of stock, we will notify you by e-mail that the product is backordered and let you know when it is expected. We will often give you the option of replacing the item with a different one (i.e. a different color).

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.

Note: If you are using e-mail filters and/or blockers, be sure to add allheartchefs.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

9. How can I cancel or change my order?

If you are not completely satisfied with any merchandise you have ordered, you may return it within 60 days of receipt for a full refund or exchange, no questions asked. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment. All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.

10. Can I personalize my purchase?

Yes, allheartchefs.com can customize your purchases with personalized embroidery.

11. What items are available for embroidery?

allheartchefs.com offers embroidery on chef coats, chef shirts, aprons, and vests. You can add up to three lines of embroidered text and/or an embroidered emblem. Lettering is available in 13 thread colors in block or script font.

12. How much does it cost to embroider an item?

Embroidery costs $4.98 per line, with a maximum of three lines of 25 characters each. Embroidered emblems cost $5.98 each. For more information and the latest pricing promotions, please visit: http://www.allheartchefs.com/embroidery.html.

13. When will I receive my personalized items?

Please allow an additional 2 business days for delivery of embroidered items.

14. Can I return or exchange personalized items?

Unfortunately, allheartchefs.com cannot exchange or refund any items that are embroidered unless the item is defective. Please verify all your instructions before submitting your order.

15. What if allheartchefs.com is unable to accept my order?

Please note that allheartchefs.com may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. allheartchefs.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, allheartchefs.com will issue a credit to your payment method in the amount of the charge.

16. Is shopping at allheartchefs.com secure?

You can feel completely secure when ordering from allheartchefs.com. All online transactions at allheartchefs are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

17. Computer Monitor Color Accuracy?

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

18. Does allheartchefs.com have a catalog?

We do not publish a printed catalog. Instead we maintain a "live" catalog on the internet. This way you have access to the newest products, "Everyday Low Prices", and a selection that surpasses any mail order catalog!

You can find our entire assortment on our website at www.allheartchefs.com

Shipping

1. How will my order be shipped?

allheartchefs uses the most economical and reliable shipping via FedEx SmartPost Ground delivery service. This service utilizes both FedEx and the US Postal Service for handling. In most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked at http://www.fedex.com/tracking. All P.O. Box addresses are sent via FedEx SmartPost.

FedEx Premium Ground utilizes the FedEx ground delivery network from door to door. This service will deliver your package to you faster than any other ground service.

2. How much does shipping cost?

A. Shipping Costs - Domestic

(Includes the cost of Shipping + Handling + Insurance)

Order Amount: Smart Post Premium Ground* 3-Day Air 2-Day Air** Next Day Delivery
From To          
$0 $14.99 $7.99 $10.99 $15.99 $20.99 $37.99
$15.00 $25.99 $9.99 $13.99 $16.99 $21.99 $38.99
$26.00 $49.99 $11.99 $15.99 $19.99 $24.99 $41.99
$50.00 $74.99 $13.99 $17.99 $20.99 $25.99 $42.99
$75.00 $99.99 $15.99 $19.99 $21.99 $26.99 $43.99
$100.00 $199.99 $17.99 $21.99 $23.99 $28.99 $45.99
$200.00 $499.99 $20.99 $24.99 $28.99 $33.99 $50.99
$500.00+   4.5% 6.0% 6.5% 7.5% 11.0%

Note: There is a $10 surcharge for deliveries to Alaska and Hawaii.

* Premium Ground Service is only available in the 48 contiguous United States. Not available in AK and HI.

** 2-Day Air is not available when shipping to a P.O. Box address. Your order will be delivered on the 2nd Business Day (Business Days are M-F excluding Holidays) after date of order if the order is received by 3:00pm ET, depending on availability of item(s).

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of St. Louis, MO.)

B. Shipping Costs - Canada

Taxable Amount Rate*
$0 to $14.99 $24.99
$15.00 to $49.99 $29.99
$50.00 to $99.99 $33.99
$100.00 to $149.99 $35.99
$150.00 to $199.99 $39.99
$200.00 to $349.99 $42.99
$350.00 to $499.99 $44.99
$500.00 to $999.99 $70.99
$1000.00 & up 8.0%

* 18% Duties & Taxes will be added to your order at the time of purchase. This amount will be shown in the text field on your order confirmation.

Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund cheque issued by CBSA in your name, so that we may process the reimbursement.

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of St. Louis, MO.)

C. Shipping Costs - All Other International

Mexico, Japan, Italy, and Netherlands: Add $3 US Dollars per item plus the rate below.

All Other Countries: Add $10 US Dollars per item plus the rate below.

Taxable Amount Rate*
$0 to $14.99 $22.49
$15.00 to $49.99 $31.49
$50.00 to $99.99 $34.49
$100.00 to $149.99 $41.49
$150.00 to $199.99 $45.49
$200.00 to $349.99 $61.49
$350.00 to $499.99 $68.49
$500.00 to $999.99 $75.49
$1000.00 & up $96.49

* International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply in some cases.

International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of St. Louis, MO.)

3. When will I receive my order?

Order Placed Order Ships Order Delivered

Most in-stock, non-personalized orders ship in 1 business day. Please allow 3 additional business days for personalization. Depending on the shipping method selected, your order should arrive in 1-8 business days. All standard delivery packages can be tracked at http://www.allheartchefs.com/tracking.html or at http://www.fedex.com/Tracking.

U.S.A. Ground Deliveries: Delivered within 8 Business Days
For your convenience, allheartchefs ships via FedEx SmartPost Ground delivery service. This service utilizes both FedEx and the US Postal Service for handling. In most circumstances, your package will be delivered via the US Postal Service. All PO Box addresses are sent via FedEx SmartPost. Most orders shipped via FedEx SmartPost will be delivered within 8 business days from your day of order. Business days are Monday—Friday, excluding holidays.

U.S.A. FedEx Premium Ground Deliveries: Delivered within 5 Business Days
FedEx Premium Ground utilizes the FedEx ground delivery network from door to door. This service will deliver your package to you faster than any other ground service. Most orders shipped via FedEx Premium Ground will be delivered within 5 business days from your day of order, if placed by 3:00pm ET. Business days are Monday—Friday, excluding holidays.

U.S.A. 3-Day Air Deliveries: Delivered within 3 Business Days**
Orders shipped via 3-Day Air will be delivered on the 3rd business day after your day of order, if placed before 3:00pm ET. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

U.S.A. 2-Day Air Deliveries: Delivered within 3 Business Days**
Orders shipped via 2-Day Air will be delivered on the 2nd business day after your day of order, if placed before 3:00pm ET. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

U.S.A. Next Day Deliveries: Delivered within 2 Business Days**
Orders shipped via Next Day will be delivered on the 2nd business day after your day of order, if placed before 3:00pm ET. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

4. Do any items require additional delivery time?

Engraved nametags may require an additional 10 days to process. Backordered items will be shipped as soon as they become available.

You will be notified within 24 hours if there is any delay to your order.

5. How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS. Premium Ground Service and 2-day delivery are NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.

6. Does allheartchefs.com ship to Canada?

allheartchefs.com ships to Canada via FedEx SmartPost Ground delivery service. All standard delivery packages can be tracked at http://www.allheartchefs.com/tracking.html or at http://www.fedex.com/us/smart-post/index.html. All P.O. Box addresses are sent via FedEx SmartPost.

By ordering goods from allheartchefs, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

7. Does allheartchefs.com ship internationally?

allheartchefs.com ships international orders via FedEx International Service. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments. If you have any questions, e-mail us at customerservice@allheartchefs.com. Please include your name, and if it applies to a specific order, please include your order number.

8. What if part of my order is backordered?

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.

Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.

Returns & Exchanges

1. What is allheartchefs.com’s return policy?

If you are not completely satisfied with any merchandise you have ordered, you may return it within 60 days of receipt for a full refund or exchange, no questions asked.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments are not returnable unless we have made an error in embroidering your garment.

All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.

2. What if my item is defective, broken or needs repair?

allheartchefs.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from allheart has a manufacturing defect, please contact us at customerservice@allheartchefs.com.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

3. How do I return an item?

All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be returned within 60 days of receipt.

If an item was ordered as a set, it must be returned as a set.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.

Please allow 14 business days to process your return.

Visit our online returns page for further details on completing your return.

4. How do I exchange an item?

Visit our online returns page where we also provide the option of an easy exchange once you complete the return process.

5. Where can I get a Return/Exchange Form?

All the information you need to complete a return or exchange can be found on our online returns page.

6. Are there any items I cannot return or exchange?

Due to health codes, support and fashion hosiery may not be returned or exchanged except in the case of a manufacturer's defect.

Opened software, electronic books, and books including software that has been opened may not be returned or exchanged except in the case of a manufacturer's defect.

Account Management

1. How do I log in?

To review your account information, click on the "My Account" icon located in the top right hand corner of the navigation bar. Enter your e-mail address and password to access your allheartchefs account.

2. How do I subscribe/unsubscribe to allheartchefs.com’s e-mail list?

Subscribing to allheartchefs.com’s e-mail list gives you access to exclusive previews of our special sales events, information about new merchandise arrivals, and key product advice.

Customers are automatically subscribed to our e-mail list when making a purchase on allheartchefs.com. If you'd like to subscribe without making a purchase, please click here to enter your information.

To unsubscribe from our mailings, click on the "unsubscribe list" link located at the bottom of any of our e-mails or fill out the form below.

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